The Issue

The Issue

Health care providers are feeling a growing sense of alienation in dealing with the workers' compensation process.

A recent report by the Institute for Work and Health (Kosny et al. December 2016) found that the sense of alienation health care providers feel in regard to workers' compensation systems is not limited to Ontario but it is disturbing that this appears to be a greater problem for health professionals in Ontario than some other provinces. read full report

Health care providers and the public are losing faith in the workers’ compensation system.
— Dr. Carol Parrott, Psychologist

The psychologists, physiotherapists, and other health care providers that have come forward to tell their stories have raised a number of serious issues that they say are preventing them from being able to provide adequate care to their patients. read full report 'Prescription Overruled', November 2015

Two of the most concerning issues raised by health professionals:

  • Treatment authorization for health care services, recommended by treatment providers, is often inadequate, delayed, or denied.
  • The opinions of treating health professionals are too often ignored, disputed or discredited (when those opinions are not what the WSIB wants to hear).

WSIB's own internal audit found that 31% of cases reviewed had no opinion on file from a treating doctor and another 8% ignored health care professionals' opinions. Read WSIB's audit report on their utilization of medical consultants. WSIAT's first chair, Ron Ellis, provides a  thoughtful review of the report in his article "WSIB 'paper doctors' - Not a systemic problem? Hang on a minute".

Read Francois' story, a dramatic illustration of how the workers' compensation system failed. This injured worker and others like him have suffered unnecessary emotional and psychological harm due to the mismanagement of his claim and disregard of his treating doctor's recommendations.